Last updated: August 28, 2025

1) Introduction

FRAQ SOLUTIONS OF TEXAS, LLC (“FRAQ Solutions,” “we,” “our,” or “us”) operates digital platforms and dispatch tools that connect truck drivers (“Drivers”) with roadside service providers (“Technicians” or “Providers”). Our services include public websites, provider listings (“Virtual Business Cards”), Telegram-based dispatch tools, and live coverage/activity maps.

2) Use of the Service

• Use the sites and tools only for lawful purposes and in accordance with these Terms.
• Providers are independent businesses; FRAQ Solutions does not perform repairs and is not responsible for pricing, quality, or timeliness of services by independent Technicians.
• We may update, suspend, or discontinue features at any time.

3) Provider Listings (Virtual Business Cards)

• Providers authorize us to publish business details publicly for marketing/lead generation once consent is provided.
• Providers ensure accuracy and ownership of submitted content (logos/photos/materials).
• We may edit, reject, or remove listings at our discretion.

4) Prohibited Behavior

• No scraping, bulk harvesting, or automated extraction of directory/map data.
• No misrepresentation, fraud, or attempts to bypass security or rate limits.
• No illegal, infringing, or harmful content.

5) Disclaimers & Liability

• We provide a platform and communication tools only; we do not guarantee availability, outcomes, or response times.
• Coverage maps/analytics are informational and do not guarantee service coverage at a given moment.
• To the maximum extent permitted by law, FRAQ Solutions is not liable for indirect or consequential damages arising from your use of the platform.

6) Changes

We may update these Terms; continued use after updates constitutes acceptance.

7) Contact

Questions? Email roadrescue@fraqsolutions.com

Last updated: August 28, 2025

1) Data We Collect

A) Website Visitors (coverage/usage maps)

• Collected: approx. latitude/longitude, city, state/region, country, page visited, timestamp.
• Used for: anonymous visit pings/usage analytics to demonstrate activity and improve reliability.
• Not collected: names, emails, or other direct identifiers.

B) Providers (Bulletin Board / Virtual Business Cards)

• Collected: business name, phone, email, services, city/state, optional logos/photos.
• Used for: public display after consent (form/checkbox/contract).

C) Telegram Users (Drivers & Providers)

• Collected: Telegram user IDs, bot messages, and precise GPS only when Drivers actively share live location.
• Used for: dispatch relays and matching Drivers to nearby Technicians during an active job.
• Retention: Telegram IDs kept for job records; precise GPS kept only for the active job then discarded; city/state may be retained for analytics.

D) Job Data (Internal)

• Stored: job IDs, Driver IDs, Technician IDs, dispatch coordinates, status, timestamps.
• Used for: operations, QA, disputes; precise GPS is reduced to city/state for analytics.

2) Analytics & Button-Click Tracking (GA4)

We use Google Analytics 4 event-based measurement to understand which provider cards get engagement. Example events:

• tel_link_click – user taps a provider phone link
• website_click – user taps a provider website
• google_business_click – user taps a provider’s Google Business link

To attribute clicks without collecting personal data, we attach parameters such as provider (business name) and city (city/state shown on the card). GA4 may generate device/session metadata for measurement. We do not sell data or build personal profiles; we rely on aggregated reports only.

3) Legal Bases, Consent & Opt-Out

• We collect what’s necessary to operate and measure the directory.
• Precise GPS is collected only with explicit, voluntary sharing by Drivers during an active job.
• Request access or deletion at roadrescue@fraqsolutions.com.
• Opt-out of GA measurement via browser settings/ad preferences or Google’s opt-out add-on.

4) State Privacy Rights (CA, CO, VA, CT, UT, TX)

• Right to know categories collected and purposes.
• Right to access or deletion.
• Right to withdraw consent for sensitive data (precise location).
• Right to appeal a denied request by replying “Appeal.”

5) Security & Sharing

Data is stored on reputable cloud platforms (Firebase, Google Sheets, GA4) with restricted access. We do not sell personal data. We share with service providers that help us operate the platform under appropriate agreements.

6) Retention

Job records are retained as reasonably necessary. GA4 retention follows our GA4 settings. Precise GPS is transient for the active job; city/state summaries may be retained for analytics.

7) Changes & Contact

We may update this notice and will post the new date at the top.
Contact: roadrescue@fraqsolutions.com · FRAQ SOLUTIONS OF TEXAS, LLC — Webb County, Texas

Last updated: August 28, 2025

Cookies

Our websites use cookies for analytics only (Google Analytics 4). We do not use advertising or retargeting cookies. Visitors may disable cookies in their browsers without losing access to our services.

Disclaimer

FRAQ Solutions provides a lead generation and dispatch platform only. We do not verify, guarantee, or assume liability for the quality, safety, pricing, or performance of services provided by third-party Providers. Use of Providers is at your own risk. Coverage maps and analytics are informational and do not guarantee real-time availability.

Questions? roadrescue@fraqsolutions.com

Last updated: June 18, 2026

1) Introduction

This App Privacy Policy explains how FRAQ SOLUTIONS OF TEXAS, LLC (“FRAQ,” “FRAQ Solutions,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use the FRAQ Network mobile application and related app features.

The FRAQ Network app may include user accounts, provider listings, service request tools, FRAQ Feed posts, comments, videos, likes, messages, uploaded media, truck GPS/navigation features, location permissions, background navigation, saved places, trip summaries/recaps, and paid GPS access.

2) Information We Collect

A) Account Information

• Name, business name, email address, phone number, username, account type, login information, and account status.
• Profile details such as profile photos, business photos, service categories, city/state, provider descriptions, hours, and contact details.
• Settings, preferences, saved places, notification preferences, and privacy/account choices.

B) FRAQ Feed Content

• Posts, videos, photos, captions, comments, likes, reactions, timestamps, and related engagement activity.
• Content visibility and moderation signals used to help operate the feed and protect users.

C) Messages and Service Requests

• Messages between users, drivers, providers, fleets, or other app participants.
• Service request details, shared contact details, request status, selected provider details, timestamps, and related operational records.

D) Location and Navigation Information

• Approximate or precise location when you allow location permissions.
• Location used for map display, provider discovery, service requests, GPS/navigation, routing, saved places, nearby results, and trip summaries/recaps.
• Background location may be used when you enable navigation or trip-related features that need location updates while the app is running in the background.
• You can control location permissions through your device settings. Some app features may not work properly if location permission is denied or limited.

E) Uploaded Media

• Photos, videos, profile images, business images, feed content, service-related images, and other media you choose to upload.
• Metadata connected to uploaded content, such as upload time, file type, account association, and content usage inside the app.

F) Trip Summaries, Recaps, and Saved Places

• Saved locations, route-related information, trip distance, trip time, route traces, stops, summary cards, recap images, and app-generated trip history when you use those features.
• Photos or media you choose to attach to a recap or trip summary.

G) Paid GPS Access and Transaction Records

• Subscription or paid access status, purchase history, plan type, access dates, renewal or cancellation status, and related payment records.
• We may use third-party services to process payments and manage paid access. We do not include full payment card numbers in the app legal section and do not intend to store full card details directly in the app.

H) Device, Usage, and Security Data

• Device type, app version, operating system, crash logs, diagnostic information, approximate usage activity, session activity, feature usage, and security signals.
• Information used to prevent fraud, protect accounts, troubleshoot bugs, improve app performance, and maintain app security.

3) How We Use Information

• To create, manage, verify, secure, and support user accounts.
• To show profile photos, provider listings, business pages, feed posts, comments, videos, likes, and uploaded media.
• To connect drivers, fleets, shippers, and providers through listings, service requests, and messages.
• To provide GPS/navigation features, route previews, background navigation, saved places, and trip summaries/recaps.
• To manage paid GPS access, account status, plan access, support, disputes, and records.
• To personalize app features, improve reliability, fix bugs, measure performance, and protect against abuse or fraud.
• To enforce our terms, review violations, moderate content, comply with law, and respond to legal or safety requests.

4) Location Permissions and Background Navigation

The app may request location permission to power map, provider discovery, service request, saved place, GPS/navigation, and trip recap features. If you enable background navigation or trip tracking, the app may continue using location while navigation or trip-related features are active, even when the app is not fully open on your screen.

You may disable or limit location access at any time through your device settings. Turning off location may limit or disable GPS/navigation, nearby provider discovery, route-related features, saved places, service request accuracy, and trip summaries/recaps.

5) Sharing of Information

We may share information as needed to operate the app, including with other users when you choose to post, message, list your provider profile, share service request details, upload public content, or use features designed to connect users.

• Provider listings may be visible to drivers, fleets, shippers, or other app users.
• Feed posts, comments, videos, profile photos, likes, and public activity may be visible inside the app depending on feature design and account settings.
• Messages and service request details may be visible to the users involved in that conversation or request.
• We may use third-party services for hosting, storage, analytics, payments, notifications, maps, routing, security, communications, and app operations.
• We may disclose information if required for legal compliance, fraud prevention, security, disputes, audits, business transfers, or to protect users and the platform.

We do not sell personal information. We do not use app legal disclosures to expose specific APIs, vendors, map providers, routing providers, database providers, payment processors, storage providers, or infrastructure names.

6) Data Retention

We keep information for as long as reasonably necessary to operate the app, provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, support tax/payment records, and improve the app.

Some information may be retained longer when required or appropriate for payment, tax, fraud prevention, security, dispute, audit, compliance, backup, or operational reasons.

7) Account Deletion

You can request account deletion inside the FRAQ Network app by going to:

Account → Settings → Privacy & Account → Delete Account

When you delete your account, FRAQ will delete or anonymize personal app data where safe and reasonably possible. Some content may be removed, anonymized, disconnected from your profile, or retained only where needed for legitimate legal or operational reasons.

FRAQ may retain legally or operationally required records, including payment records, tax records, fraud prevention records, security logs, dispute records, audit records, compliance records, and other records we are required or allowed to keep.

8) User Choices

• You may update your profile, photos, listings, and account details inside the app where available.
• You may control device permissions such as location, notifications, camera, and photo access through your device settings.
• You may delete certain posts, media, saved places, or account content where the app provides that option.
• You may request account deletion through the in-app deletion path listed above.

9) Security

We use reasonable technical, organizational, and administrative safeguards to protect app data. No system is perfect, and we cannot guarantee that information will always remain secure. Users are responsible for protecting their own login credentials and device access.

10) Children

The FRAQ Network app is intended for users who are old enough to legally use business, transportation, navigation, provider, and communication services in their area. We do not knowingly collect personal information from children in violation of applicable law.

11) Changes to This Policy

We may update this App Privacy Policy from time to time. The updated version will show a new “Last updated” date. Continued use of the app after updates means you accept the updated policy to the extent permitted by law.

12) Contact

Questions? Email roadrescue@fraqsolutions.com

Last updated: June 18, 2026

1) Agreement to Terms

These App Terms of Service (“Terms”) apply to your use of the FRAQ Network mobile application and related app features operated by FRAQ SOLUTIONS OF TEXAS, LLC (“FRAQ,” “FRAQ Solutions,” “we,” “our,” or “us”). By creating an account, accessing the app, posting content, using GPS/navigation, messaging, provider listings, paid GPS access, or any app feature, you agree to these Terms.

2) App Features

The FRAQ Network app may include user accounts, provider profiles, business listings, FRAQ Feed posts, comments, videos, likes, messaging, service request tools, truck GPS/navigation, route preview, background navigation, saved places, trip summaries/recaps, uploaded media, and paid GPS access.

Features may change, be added, removed, limited, suspended, or discontinued at any time.

3) Accounts and User Responsibility

• You are responsible for providing accurate account information and keeping it updated.
• You are responsible for activity under your account.
• You must not share login access in a way that harms other users, the app, or FRAQ.
• You must not create fake, misleading, fraudulent, abusive, or unauthorized accounts.
• We may suspend, restrict, or terminate accounts that violate these Terms, create risk, abuse the platform, or harm other users.

4) Provider Listings

• Providers are independent businesses and are not employees, agents, partners, or representatives of FRAQ unless a separate written agreement says otherwise.
• Providers are responsible for their own licensing, insurance, tools, pricing, service quality, safety, work, taxes, compliance, and customer interactions.
• FRAQ may display provider listings, service categories, contact information, profile photos, business photos, location areas, and related details inside the app.
• FRAQ may edit, reject, hide, suspend, or remove provider listings that appear inaccurate, unsafe, misleading, inactive, abusive, or non-compliant.

5) User Content and FRAQ Feed

You may be able to upload, post, send, or share content, including profile photos, business photos, posts, videos, comments, likes, messages, service request details, trip recap content, and other media (“User Content”).

• You are responsible for your User Content.
• You must own or have rights to post the content you upload.
• You grant FRAQ permission to host, display, store, process, resize, format, moderate, and distribute your User Content as needed to operate the app.
• You must not post illegal, harmful, threatening, abusive, deceptive, infringing, sexually exploitative, hateful, spammy, fraudulent, or unsafe content.
• We may remove, limit, or moderate content at our discretion.

6) Messages and Service Requests

The app may allow users, drivers, fleets, shippers, and providers to message each other or share service request details. You agree not to use messages or service request tools for harassment, scams, spam, impersonation, illegal activity, or unsafe behavior.

FRAQ does not guarantee that any provider will respond, accept a job, arrive on time, charge a certain price, perform a certain service, or produce a specific outcome.

7) GPS, Navigation, Location, and Background Navigation

The app may provide GPS/navigation, route preview, location-based provider discovery, saved places, trip summaries, and background navigation features. These features are provided for convenience and informational purposes only.

• You are responsible for safe driving and compliance with all traffic laws, truck restrictions, road signs, permits, height/weight limits, hazardous material restrictions, commercial vehicle rules, and local regulations.
• Do not interact with the app while driving in a way that distracts you or violates law.
• GPS, route, traffic, road, restriction, provider, and location information may be inaccurate, delayed, incomplete, unavailable, or unsuitable for your vehicle or situation.
• Always use professional judgment and obey posted road signs, law enforcement instructions, and real-world road conditions.
• Background navigation may use your device location while navigation or trip-related features are active.

8) Paid GPS Access

Some GPS/navigation features may require paid access. Pricing, plan details, billing frequency, included features, renewal rules, cancellation terms, and access limitations may be shown at checkout, inside the app, or on related purchase pages.

• Paid GPS access may be handled through third-party services.
• Access may begin, renew, pause, expire, or terminate based on payment status and plan rules.
• Unless required by law or stated in writing, fees are not guaranteed to be refundable.
• We may update pricing, plans, or paid features. Changes will apply as allowed by law and applicable purchase terms.

9) Prohibited Conduct

• No scraping, harvesting, copying, or automated extraction of app data, provider listings, maps, routes, feed content, messages, or user information.
• No reverse engineering, bypassing security, interfering with app systems, or abusing third-party services used by the app.
• No fraud, impersonation, fake reviews, fake listings, misleading posts, or deceptive service offers.
• No harassment, threats, hate, spam, illegal activity, or unsafe behavior.
• No uploading malware, harmful code, or content that violates another person’s rights.

10) Disclaimers

The app is provided “as is” and “as available.” FRAQ does not guarantee uninterrupted access, error-free operation, exact GPS accuracy, complete provider coverage, service availability, provider quality, provider response time, safe routing, or successful completion of any service request.

11) Limitation of Liability

To the maximum extent permitted by law, FRAQ Solutions is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, route errors, provider disputes, service failures, accidents, delays, or damages related to your use of the app.

12) Account Deletion

You can request account deletion inside the FRAQ Network app by going to:

Account → Settings → Privacy & Account → Delete Account

Account deletion deletes or anonymizes personal app data where safe and reasonably possible. FRAQ may retain legally or operationally required records such as payment, tax, fraud prevention, security, dispute, audit, or compliance records.

13) Changes to Terms

We may update these App Terms from time to time. Continued use of the app after updates means you accept the updated Terms to the extent permitted by law.

14) Contact

Questions? Email roadrescue@fraqsolutions.com

Last updated: June 18, 2026

1) Platform Role

FRAQ Network is a digital platform designed to help users discover providers, communicate, share service request details, view provider listings, use app content features, and access GPS/navigation tools. FRAQ does not guarantee that any provider is available, qualified for a specific job, properly licensed, properly insured, or able to complete a requested service.

2) Independent Providers

Providers listed or contacted through the app are independent businesses. FRAQ does not control provider pricing, estimates, arrival times, workmanship, tools, safety practices, warranties, refunds, or final service outcomes. Users are responsible for reviewing providers, confirming pricing, and deciding whether to hire or work with any provider.

3) GPS / Navigation Disclaimer

GPS/navigation, route previews, map information, saved places, trip summaries, and recaps are provided for convenience and informational purposes. Routes, road conditions, restrictions, traffic, closures, and location data may be inaccurate, incomplete, delayed, or unavailable.

Drivers must always follow posted road signs, laws, commercial vehicle restrictions, law enforcement instructions, and real-world conditions. FRAQ is not responsible for tickets, accidents, cargo issues, road restriction violations, missed turns, delays, route choices, or unsafe driving decisions.

4) Background Location Disclosure

When enabled by the user, background navigation or trip-related features may use device location while the app is in the background. This is used to support navigation, trip tracking, route progress, and related app features. Users can limit or disable location permission in device settings, but some features may not work correctly without location access.

5) Paid Access Disclosure

Paid GPS access may be required for certain navigation features. Plan details, access rules, pricing, renewal terms, cancellation terms, and availability may vary. Paid access may rely on third-party services for checkout, payment handling, subscription status, or access management.

6) User Content Disclosure

Users may post, upload, comment, like, send, or share content through profile photos, provider listings, FRAQ Feed posts, videos, comments, messages, service requests, saved places, and trip recaps. Users are responsible for the content they upload or share. FRAQ may moderate, remove, restrict, or review content to protect the app and users.

7) No Emergency Service Guarantee

FRAQ Network is not an emergency response service. Do not rely on the app for emergencies, life-safety events, medical emergencies, police matters, fires, crashes, hazardous situations, or urgent roadside situations requiring immediate emergency response. Call emergency services when appropriate.

8) No Professional Advice

Content inside the app, including posts, comments, provider information, route information, trip summaries, messages, or listings, is provided for general informational and operational purposes only. It is not legal, financial, insurance, safety, mechanical, tax, or professional advice.

9) Third-Party Services

The app may use third-party services to support accounts, hosting, storage, payments, analytics, maps, routing, notifications, media, security, communications, and other operations. FRAQ does not control every action, availability, or policy of third-party services.

10) Contact

Questions? Email roadrescue@fraqsolutions.com

Last updated: June 18, 2026

1) App Technology

The FRAQ Network app may use cookies, local storage, device storage, tokens, identifiers, permissions, logs, and similar technologies to keep users signed in, remember settings, support account security, process paid access, improve app performance, troubleshoot issues, and provide app features.

2) Third-Party Services

The app may use third-party services to support accounts, hosting, storage, analytics, payments, notifications, maps, routing, media uploads, security, app performance, and communications. These services may process limited technical, usage, transaction, or device information needed to provide the app.

3) Location and Permissions

The app may request access to location, notifications, camera, photos, media, and related device permissions depending on the features you use. You can manage these permissions in your device settings. If you disable permissions, some features may be limited or unavailable.

4) Analytics and Diagnostics

We may use app analytics, diagnostics, crash reporting, and performance measurement to understand how the app is used, improve reliability, fix errors, prevent abuse, and protect users. We aim to use this information for operational improvement and security, not to sell personal information.

5) Push Notifications

The app may send push notifications for account activity, messages, provider updates, service requests, GPS access, reminders, app updates, or other app-related activity. You can control notification permissions through your device settings.

6) Paid Access Technology

Paid GPS access may use third-party services to process payments, confirm plan status, manage access, handle billing events, and maintain records. FRAQ may retain access status and transaction-related records for operational, tax, fraud prevention, dispute, audit, or compliance reasons.

7) Contact

Questions? Email roadrescue@fraqsolutions.com

Contact FRAQ Solutions

For questions about the FRAQ Network app, privacy, app terms, account access, account deletion, paid GPS access, provider listings, messages, uploaded media, or app data, contact:

FRAQ SOLUTIONS OF TEXAS, LLC

Email: roadrescue@fraqsolutions.com

Account Deletion Path

You can request account deletion inside the FRAQ Network app by going to:

Account → Settings → Privacy & Account → Delete Account

Deletion Notice

Account deletion deletes or anonymizes personal app data where safe and reasonably possible. FRAQ may retain legally or operationally required records such as payment, tax, fraud prevention, security, dispute, audit, or compliance records.